Killarney

<h3>Staff at the Gleneagle Group, who are continuously setting the bar high when it comes to customer experience have announced that they have achieved ISO standards across four areas of operation.</h3>
 ISO is one of the most rigorous and well-regarded standards in the world and the Gleneagle has been awarded ISO 9001 quality management system, ISO 14001 environmental management, ISO 45001 occupational health and safety, and ISO 20121 sustainable events.
 Companies gain certification by implementing policies, procedures and systems that follow and meet these rigorous standards. Attaining the ISO standards means The Gleneagle Group demonstrates best-in-class services in its management systems.
 The procedure to become certified involved extensive preparation, evaluation and documentation of processes across all departments. Consultant advisor Donal Flannery of Flannery Health and Safety assisted in this process. The Gleneagle Group then underwent a series of external audits, carried out by Management Systems Certification Limited, and will continue to be assessed to monitor compliance.
 The Gleneagle INEC Arena is the first event venue in Ireland that is certified to ISO 20121 sustainable events standards.
 &ldquo;Meeting the specific requirements needed for these standards highlights our commitment to best-in-class standards,&#8221; Patrick O&rsquo;Donoghue, CEO of The Gleneagle Group, speaking about the announcement, said. &#8220;It signifies that we operate efficiently and effectively and that we provide the highest quality of services to our customers, clients and our employees. I am extremely proud of my team for this achievement and especially thank our Group Health and Safety Manager Orla Steinbeck for spearheading this project. We are focused on improving our operations in order to not just meet, but exceed, the needs and expectations of our customers. We will continue to find new ways to enhance our operations and implement better, more efficient, and more personalised ways to serve our customers.&#8221;

Gleneagle are best-in-class with world recognised certification

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